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Customer Support

Our customer support team are on hand to answer any questions you might have.

    Email Support
    We use Hiver - which supercharges our email system into a complete customer support platform. This means when you email us - we won't drop the ball.
    Free Advice
    Need assistance with any of your fire risk assessment action points? Our compliance team are happy to help you make sense of it all.
    Technical Support
    Let us know if you need any technical support - anything from reducing false alarms to resolving equipment faults. We can also provide help using our online portals.
    Customer Feedback
    We try and make sure that our customers have the best possible experience. Your feedback helps us see what we do well and where we need to improve.
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    Frequently
    Asked Questions

    How do I use the customer portal?

    Access to the customer portal can be granted by your account manager. Contact our support team for assistance.

    Do I need to test my fire alarm?

    You should test your fire alarm once per week by testing a different call point each time. The result of this test should be recorded in a fire log book.

    In addition to your weekly testing, the fire alarm system should tested at least twice per year by a competent person. For large or complex buildings, it is recommended that the system is tested quarterly.

    Our cloud based management system Nimbus, can help automate this process and save you time.

    Do I need to test my emergency lighting?

    Yes it should be tested once per month to ensure that it is working and the findings of this test should be recorded in a fire log book. In addition to these monthly function checks, it should also be tested at least once per year by a competent person.

    Do I need to have a Fire Risk Assessment?

    Yes – under the Regulatory Reform (Fire Safety) Order 2005 to ensure that you have taken reasonable steps to reduce the risk from fire and make sure people can safely escape from fire.

    If you employ five or more people or hold a licence issued by another authority (such as alcohol licence), you are required to record the findings of your fire risk assessment and review it regularly.

    This applies to virtually all premises and covers nearly every type of building, structure and open space. For example, it applies to:

    • offices and shops;
    • premises that provide care, including care homes and hospitals;
    • community halls, places of worship and other community premises;
    • the shared areas of properties several households live in (housing laws may apply);
    • pubs, clubs and restaurants;
    • schools and sports centres;
    • tents and marquees;
    • hostels and hotels; and
    • factories and warehouses.

    It does not apply to people’s private homes including individual flats in a block or house.

    How can I ensure that I am using a competent person?

    The Regulatory Reform (Fire Safety) Order 2005 states that you must appoint a competent person to assist in undertaking of preventative and protective measures.

    The best way to ensure you are using a competent provider is to use an organisation that is third-party certificated, by a UKAS-certified certification body (such as BAFE).

    How often do I need to carry out a fire drill?

    You must carry out one fire drill per year to comply with current UK Fire Safety legislation. You must also record the results in a fire log book.

    Does my fire alarm need to be monitored by an Alarm Receiving Centre (ARC)?

    Normally the requirement for having a monitored fire alarm system is determined from your Fire Risk Assessment and/or insurance provider.

    We believe that all businesses should have a monitored fire alarm.

    In the UK, 67% of fires occur when the premises are closed. Insurance payouts following a fire can take months or even years. As a result 85% of small to medium business that suffer a major fire either never recover or cease trading within 18 month.

    REACH OUTFull UK Coverage
    We provide fire protection and compliance services throughout the UK.

    OUR LOCATIONSWhere to find us
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    Keep up to date with us on our social media platforms.
    REACH OUTFull UK Coverage
    We provide fire protection and compliance services throughout the UK.
    OUR LOCATIONSWhere to find us?
    https://i0.wp.com/firesec.uk.com/wp-content/uploads/2020/05/img-footer-map.png?fit=280%2C142&ssl=1
    SOCIAL MEDIAFiresec Social Links
    Keep up to date with us on our social media platforms.

    Copyright Firesec Compliance Limited. All rights reserved.

    Copyright Firesec Compliance Limited. All rights reserved.